Product Return Application and Damaged or Short Items Claim Form


To assist you to resolve any problem you may have experienced, be certain to fill out and read all pertinent sections.

Please read and fill out this form completely so we may best help you get what you need.

[A] Product is BROKEN on arrival. Replacement requested.

 

Contact the carrier (UPS, freight company, FedEx, US Postal Service) immediately.
You MUST file a claim with the carrier within 24 hours of receipt.

YOU MUST KEEP ORIGINAL PACKAGING BOX MATERIALS.
WE ARE NOT ABLE TO HELP YOU if your box or materials are not available for inspection.
The carrier will contact you and us to replace or refund your item. They WILL NOT file claim without the original box.

INSTRUCTIONS: Fill out form below. Select [A] Broken on arrival.
You may choose to save time by re-ordering product. Save all packaging, as the carrier may ask to inspect it.

[B] Product is NOT WHAT I ORDERED. Replace with another item.

 

Send in this form within five days of delivery. Has it been longer than 5 days?

INSTRUCTIONS: Fill out form below. Select [B] Received wrong item.

If more than five days have passed since you received your order, use [E] below.
NOT available for custom products.

[C] Product is NOT AS EXPECTED. Replace with another item.

 

Contact us immediately through this form.

INSTRUCTIONS: Fill out and submit the information below.
Select [C] Product replace. I understand a restocking charge will apply.

If more than five days have passed since you received your order, use [E] below.
NOT available for custom products.

[D] Product is not as expected. Process order refund.

 

Contact us immediately through this form.

INSTRUCTIONS: Fill out and submit the information below.
Select [D] Product refund. A restocking charge applies.

If more than five days have passed since you received your order, use [E] below.
NOT available for custom products.

[E] Regardless, five or more days have passed since receipt.

 

INSTRUCTIONS: Fill out and submit the information below.

[E] Late Return / Exchange. DO NOT USE FOR CUSTOM PRODUCTS.



To be certain we receive your request, print out and fax to 805-782-5050.


We verify receipt of forms by email. Please enter comments below.
IF YOU DO NOT UNDERSTAND HOW TO PROCEED, SEND US AN EMAIL DETAILING YOUR ISSUE.

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Fill in the form as completely as possible, so your exchange or refund request claim is not needlessly delayed.

At LetterBank, we try to make sure the product suits your application. On occasion, an error may occur. To avoid another delay or error, you may send the product you wish to match to our trained staff to allow us to determine the closest match for your project. Help us to better help you.

Returns without pre-authorization AND a clearly marked RA number are refused at your expense.

We do our best to resolve problems. As a products distributor, we work with you to minimize restocking costs charged by the manufacturers. When we incur an exense on your behalf, we must charge to cover that cost. If your project was partially incorrect or missing one or more pieces, we will send a replacement for the part(s) in question. DO NOT THROW AWAY the original packing materials or boxes.

Always review your order immediately, so that any errors or ommissions are covered by the few days allowed by the manufacturer.

Custom products are not returnable.
Company:
Street Address:
City, State, Zip:
, state zip
Daytime Phone:
Fax:
***EMail:
 REQUIRED
 
PRODUCT INFORMATION
***Date of order
REQUIRED | Order placed:
Date of receipt
Courier/Freight Line:
INVOICE number
Item No.
Product code
Detail of issue
Resolution request
  Any return credit available may only be issued by following this procedure. Return package(s) are refused without a clear and valid RA number on the label side of the package(s). Intentional fraud is prosecutable as a Federal Offense and may be prosecuted by the FBI.
An attempt to use and return or otherwise defraud the company by any means will be prosecuted to the full extent permitted by California State Law, and a formal complaint filed using all available legal channels.

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Thank you

You may print out the page and fax it with the information required to 805-782-5050 (fax only)

 

 

 

 

 

 

 

 
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