Terms and Conditions of Sale

Summary of terms of sale
[a] Custom items are not returnable unless there was an error in manufacture, as verified by LetterBank or a LetterBank Agent, herin refered to as "Agency". Returns for replacement must be arranged and authorized by Company for proper credit.	[b] Custom items are as defined by Agency, to include but not limited to: Light Boxes and Lighted Signs, Fabrics, Banners, Dimensional Letters (not including acrylic and flex letter sets), anything printed, cut or assembled for you when your order is received.	[c] Stock items may be returned for partial credit if claim is received within five days of receipt of order, with a valid Return Authorization (RA) number. Items received without RA are not eligible for refund, and cannot be credited to your account. Refunds are by check within 30 days of receipt.

Normal delivery 2-3 weeks from date of order. Fabric availability and completeness of order may delay date. Some colors and/or prints are subject to minimum order requirements. Dye lots vary within industry standards. Prices quoted or charged are FOB factory/mill. LetterBank must be notified of any mistakes, errors or ommissions within 5 days of receipt of order. Custom orders require 50% non-refundable deposit minimum. Misdirected shipments: We reserve the right to re-ship or to issue a call tag. Under no circumstances is LetterBank liable for any costs associated with the customer	deadline or reshipping reimbursements unless shipping guarantee is added to order at extra cost. All quotes are valid 20 days. Rush orders cannot be cancelled. LetterBank reserves the right to cancel or delay shipments based upon credit or payment status. Orders ship at 5%± per industry standards unless “minimum of” quantity insurance charged for your project. Prices subject to change without notice. Restocking charge is 50% minum plus handling. Returned check charge is $200.00. Credit card orders will be processed at receipt of order.	Guaranteed shipping may be available at extra cost and is not guaranteed as we have no control over shipper performance. Late fee of 2% or $10 per month, whichever is greater, is added to past due invoices. At 90 days past due, the account is closed and turned to collections. Customer is responsible for all fees associated with recovery and payment of past due amounts. Terms are net 30 unless otherwise specified. Orders for less than minimum order will accrue a $25 handling charge. All first time orders must be prepaid by cash, check or credit card until credit is established. Orders exceeding $2,500.00 require a 50% deposit. Foreign accounts prepaid only.

Summary of terms of sale

[a] Custom items are not returnable unless there was an error in manufacture, as verified by LetterBank or a LetterBank Agent, herin refered to as "Agency". Returns for replacement must be arranged and authorized by Company for proper credit.

[b] Custom items are as defined by Agency, to include but not limited to:
Light Boxes and Lighted Signs, Fabrics, Banners, Dimensional Letters (not including acrylic and flex letter sets), anything printed, cut or assembled for you when your order is received.

[c] Stock items may be returned for partial credit if claim is received within five days of receipt of order, with a valid Return Authorization (RA) number. Items received without RA are not eligible for refund, and cannot be credited to your account. Refunds are by check within 30 days of receipt.

Normal delivery 2-3 weeks from date of order. Fabric availability and completeness of order may delay date.
Some colors and/or prints are subject to minimum order requirements.
Dye lots vary within industry standards.
Prices quoted or charged are FOB factory/mill.
LetterBank must be notified of any mistakes, errors or ommissions within 5 days of receipt of order.
Custom orders require 50% non-refundable deposit minimum.

Misdirected shipments: We reserve the right to re-ship or to issue a call tag. Under no circumstances is LetterBank liable for any costs associated with the customer

deadline or reshipping reimbursements unless shipping guarantee is added to order at extra cost.

All quotes are valid 20 days.
Rush orders cannot be cancelled.
LetterBank reserves the right to cancel or delay shipments based upon credit or payment status.
Orders ship at 5%± per industry standards unless “minimum of” quantity insurance charged for your project.
Prices subject to change without notice.
Restocking charge is 50% minum plus handling.
Returned check charge is $200.00.
Credit card orders will be processed at receipt of order.

Guaranteed shipping may be available at extra cost and is not guaranteed as we have no control over shipper performance.
Late fee of 2% or $10 per month, whichever is greater, is added to past due invoices.
At 90 days past due, the account is closed and turned to collections. Customer is responsible for all fees associated with recovery and payment of past due amounts.
Terms are net 30 unless otherwise specified.
Orders for less than minimum order will accrue a $25 handling charge.
All first time orders must be prepaid by cash, check or credit card until credit is established.
Orders exceeding $2,500.00 require a 50% deposit. Foreign accounts prepaid only.